Account Deletion

You can permanently delete your simlek account and all associated data at any time. There are two ways:

1. From within the app (recommended)

If you have simlek installed and are signed in, deleting your account directly from the app is the fastest way:

1. Open the app
2. Go to the Profile tab in the bottom navigation
3. Scroll to the bottom of the page
4. Tap Delete Account
5. After a two-step confirmation, your account is deleted immediately

2. By email

If you have uninstalled the app or otherwise cannot access it, email us from the email address associated with your account:

[email protected]

Subject: Delete My Account

We process such requests within 72 hours. After we verify the request, we delete your account and all your data, then send you a confirmation email.

What gets deleted

When you delete your account, the following data is permanently removed and cannot be recovered:

• Account information (email, name, Firebase user ID)
• All your watches (product, size, color, history)
• Your notification history
• Push notification tokens (FCM) associated with your devices
• Your preferences (language, theme, quiet hours)
• Your active subscription reference (you must also cancel via Google Play / App Store separately — see below)

Data retained for a limited time

The following data is retained for a limited period due to legal obligations:

• Purchase records: For tax and accounting compliance, transaction records of Premium subscription payments are retained for 10 years in anonymized form (Turkish Tax Procedure Law art. 253). These records cannot be linked back to your name or email.
• Security logs: Server access and error logs are kept for a maximum of 30 days, then automatically deleted.

Premium subscription cancellation

Deleting your simlek account does not automatically cancel your Premium subscription with Google Play or the App Store. To stop renewal:

• Android: Google Play Store app → Profile → Payments and subscriptions → Subscriptions → simlek → Cancel
• iOS: Settings → [Your name] → Subscriptions → simlek → Cancel subscription

Even after deletion, any payment already made for the current billing period is not refunded (store policies apply).

Contact

For any questions about the account deletion process:

• Support: [email protected]
• KVKK requests (Turkey): [email protected]

For more detail, see our Privacy Policy and (for Turkish residents) KVKK Notice.