Support
You can reach us for questions, feedback, or technical help with the simlek app on this page.
Contact
For general support:
Response time: within 24 hours (business days).
Frequently Asked Questions
How does simlek work?
Paste a product link into the app, pick which size or color to track. When the product is back in stock, we send you a push notification, and a single tap takes you to the store's checkout page.
Which retailers do you support?
Currently 22 retailers: Zara, Bershka, Pull&Bear, Stradivarius, Massimo Dutti, Oysho, Lefties, Mango, Beymen, Boyner, İpekyol, Avva, Hemington, Manuka, Nocturne, Houseofsteps, Nike, Victoria's Secret, Superstep, Penti, Watsons, Rossmann, Gratis. Thousands of boutique stores built on ikas and IdeaSoft platforms usually work as well.
I'm not getting notifications. What should I do?
Make sure notifications are enabled for simlek in your phone settings. You can also check inside the app under Profile → Notifications. If quiet hours are active, notifications during those hours are delayed.
What is Premium?
On the free plan you can track 3 products at once. With Premium membership:
- 30 simultaneous watches
- 60-day watch duration
- Multi-size and multi-color tracking
- Priority notifications
You can cancel Premium anytime via App Store / Google Play.
How do I cancel my subscription?
- iOS: Settings → [Your name] → Subscriptions → simlek → Cancel subscription
- Android: Google Play Store → Profile → Payments and subscriptions → Subscriptions → simlek → Cancel
I can't make a purchase, I'm getting an error.
Check the payment method linked to your Apple ID or Google account. Your card may be expired or have insufficient balance. If the problem persists, email us at [email protected].
I want a new retailer added.
Email [email protected] with the name of the retailer you'd like to see and the country where you use the app. We add new retailers regularly.
How do I delete my account?
From the app via Profile → Delete Account, or via the account deletion page.